Privacy Policy
Last Updated: October 22, 2024
1. Introduction
This Privacy Policy explains how Awakened Sounds ("we," "our," or "us") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
2. Information We Collect
2.1. Information You Provide
- Name and contact details
- Billing and payment information
- Account credentials
- Delivery addresses
- Communication preferences
2.2. Information Automatically Collected
We use Google Analytics and PostHog to collect:
- Device information
- IP address
- Browser type and version
- Operating system
- Pages visited and interaction data
- Time and date of visits
- Referral sources
2.3. Payment Information
Payment processing is handled by Stripe and PayPal. We do not store complete payment card details on our servers.
3. How We Use Your Information
We use your information to:
- Process your orders and payments
- Provide customer support
- Deliver digital content and streaming services
- Send order confirmations and updates
- Improve our services and user experience
- Send marketing communications (with consent)
- Comply with legal obligations
- Prevent fraud and abuse
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract performance (processing orders, providing services)
- Legal obligations (tax, consumer protection laws)
- Legitimate interests (business operations, marketing)
- Consent (marketing communications)
5. Data Sharing
5.1. Third-Party Service Providers
We share data with:
- Stripe and PayPal (payment processing)
- Google Analytics (analytics)
- PostHog (analytics and user behavior)
- Shipping partners (physical product delivery)
5.2. International Transfers
Data may be transferred outside the UK/EEA. We ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Adequacy decisions
- Other legal transfer mechanisms
6. Data Retention
We retain your data for:
- Account information: While account is active plus 2 years
- Order history: 7 years (tax requirements)
- Marketing preferences: Until consent withdrawn
- Analytics data: 26 months
7. Your Rights
Under data protection laws, you have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request data portability
- Withdraw marketing consent
To exercise these rights, contact [Privacy Email].
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- Analytics (Google Analytics, PostHog)
- Marketing purposes (with consent)
You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit and at rest
- Access controls
- Regular security assessments
- Staff training
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children under 16.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
12. Contact Information
Data Controller: Awakened Sounds
Address: [Company Address]
Email: [Privacy Email]
For privacy concerns or to exercise your rights, please contact our Data Protection Officer at [DPO Email].
13. Supervisory Authority
You have the right to complain to the Information Commissioner's Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
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